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Critical thinking and a great customer experience can be hard to master – learn to reflect on art and your business!

Is Your Customer Experience Platform Precarious?

SLOW DOWN! Reflect on the art & on your customer service!
Art teaches us! Slow down and think about your service. Like this artist posing and taking photos up high, does your overall customer experience platform leave your customers hanging without the service they need?

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Don’t Blend In! Be Better!

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! This one is easy. Just slow down a minute and see if your service stands out as better than the rest or do you just blend in with your competition? In this photo, you can barely see this leopard who heavily depends on being the ability to blend in to his surrounding to capture the next meal. The artist noticed how hidden the leopard was and captured it perfectly.

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Be Brave – Alotta wrong can happen, so…

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! Maybe the artist or the art itself. This Konig Gallery immersive art installation has attached 10,000 “I Hope” letters from around the world. So, what is your hope? My hope? Is for you to “Be Brave” about service. With the constant change “Alotta wrong can happen”. So, be brave and check around to make sure your new strategies, streamlined channels exceeds what your customer needs.

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Pivot like the Argents did, but don’t diminish great service with all this change!

Art teaches us! If we just stop long enough to think about service. Lawrence and Ann Argent changed up the color to blue from sandstone but kept the main bear concept the same. What a great change! Do the same. Change whatever you need to do BUT make sure to KEEP your commitment to great service – it just has to be there as the foundation. You might be going all virtual, or touchless, or starting new products, but make sure there are still far-reaching ways you can WOW your customers. Just like the sandstone color would have been bland, don’t automate so much that your service is bland too!

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What does it even mean to say “Art teaches us about service”?

Art teaches us about great customer service! What does that even mean? Blog after blog, maybe this concept had been hard to understand. So let me try to explain. I believe that great service is an art not a given. And, artist pay careful attention to their craft too? So, what can we learn from them or their art? Slow down and think about your service strategy!

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If you could look differently at service, what would you discover?

“Spy in the wild” teaches us that there is always some thing new to learn. Is it time to rethink how to view customers? By using ultra realistic robots scientist have been able to see things not visible with just cameras. The artist/robot specialists weave in the hair one at a time for a very realistic effect. What if you could take a fresh look at customers now and see things in a new way too? I’m not sure how you would do that but think new!

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Everything’s same yet different – Don’t lose your overall service identity!

Art teaches us! Is your brand special? Is it still special now? These mannequin’s legs are all posed the same but in simple ways, they all appear different. Your customers have changed. Some want safety, some don’t. Some want new and interesting, some don’t. They all want great service. I had a washer delivered and the guys did not have masks or gloves on and did not offer to put them on. I obviously wasn’t going to turn them away but I will quietly not order from them again. Think about what you can do to reassess the entire experience from the new services, to new layouts and how to make it REALLY interesting to customers that have also changed. Those brands that maintain their previous great service identity and then make it just a little bit better will win!

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Walking into the unknown! What will your Google/Yelp safety reviews say? It matters!

Art teaches us! Hanneke Beaumont’s sculpture says it all! The risk takers are fine but they don’t notice the floor markings/new rules. Others? Are at best confused and maybe even scared. What do you want your customers to say on google/yelp about safety? Beaumont’s sculptures are meant to represent timeless individuals, no certain age. Make sure that all locations are ready and factor in all needs, not just for risk taking customers.

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Behind our windows? Customers are talking about service and safety for everyone!

Art teaches us! What depicts this time in our life? For me, it’s how everyone has to stay inside looking out the window. Alper Yesitas’s photographs of the same window over 12 years, shows us how just the simple curtain blowing in the wind can look beautiful. Make no mistake. Customers are noticing every small detail of great service and how kind and considerate you are to your staff. All while maneuvering a huge financial impact to your business.

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This Gut Punch Has Evolved Our Compassion and Moral Code to a Higher Place

Art teaches us! Thomas Shahan photographs arthropods and specifically jumping spiders. To survive, these arthropods have evolved for centuries, responding to what’s going on around them. That’s what I see now. A tactical shift by almost all businesses to a higher goal, the health and welfare of others and a new found moral code. I’m noticing a kinder tone, a deeper understanding of team members like never before and a permanent shift to better treatment of vendors and customers. Maybe there are a few leaders not doing everything they can, but let’s applaud the ones that are!

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Lift your customer’s spirits, create a “Festival of Smiles” every day!

Art teaches us! To cheer up the entire country in the 1980s when the sugar cane industry declined, the Phillippines started the MassKara Festival each year and called it the “Festival of Smiles”. Just like that! No long discussion. Just a commitment to use art as a way to lift everyone’s spirits. What can you do right now, to lift the spirits of your customers?

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Experience the art of critical thinking.

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