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Critical thinking and a great customer experience can be hard to master – learn to reflect on art and your business!

Mutu’s “I am speaking, are you listening?” Well, are you?

SLOW DOWN! Reflect on the art & on your customer service!

What did you say? When the San Francisco Legion of Honor Museum reopened during Covid, they had intermingled Wangechi Mutu’s exhibit “I am speaking, are you listening?” with the very traditional art work. It was a phenomenal! And, the title alone seems to be so relevant now with service.

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Customers now think critically too! Factor that in!

Slow down! Art teaches us to think critically about service and overall!
Isn’t this perfect? Mother Nature in action! We keep trying to rein in all the ever-changing business factors. And guess what, so do our customers! The future will require us to think critically (creatively and broadly) and as of right now, customers are having to do that very same thing. “Can I get my customer service issue fixed or am I wasting my time? What can I substitute when I can’t find something (day care, urgent care, a flexible part time jobs, brown gravy, strawberry jam, a shower curtain liner, etc..)

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Good Service Now Requires “Beating The System”? So Broken. Now what?

SLOW DOWN! Reflect on the art & on your customer service!
Just like this broken glass turned into art by Symon Berger, what do we do now about service to fix it? Just this morning, I went to the grocery store and had to bag my own groceries while an unfriendly cashier just stood and watched (and it wasn’t Aldi’s). And then there’s this… AARP actually has a COVER STORY about service called “Beat The System! Get The Fair Treatment And Good Service You Deserve” by Allan Roth, September 2021. This name says it all. What can we do to set a new framework for service and create a version of service that is not so shattered, just like Berger did with his art?

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We’re All Tech Zombies! When they look up, what should your customer experience be?

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! Even back in 2015, Antoine Geiger depicts what we definitely see today (Colossal article “The Attention-Sucking Power of Digital Technology Displayed Through Photography by Antoine Geiger, by Kate Sierzputowski, November 11, 2015). His art depicts people of all ages with their faces completely lost in their technology as if the rest of the world around them does not exist.

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A “Just Ok” Customer Experience? How Could That Be?

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! Everyone is still talking about their experience and the comment I hear the most is “IT WAS JUST OK”. We can’t imagine that customer experience management could be more complicated. One road block replaces another. All that effort for “Just Ok”?

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Is Your Customer Experience Platform Precarious?

SLOW DOWN! Reflect on the art & on your customer service!
Art teaches us! Slow down and think about your service. Like this artist posing and taking photos up high, does your overall customer experience platform leave your customers hanging without the service they need?

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Don’t Blend In! Be Better!

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! This one is easy. Just slow down a minute and see if your service stands out as better than the rest or do you just blend in with your competition? In this photo, you can barely see this leopard who heavily depends on being the ability to blend in to his surrounding to capture the next meal. The artist noticed how hidden the leopard was and captured it perfectly.

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Be Brave – Alotta wrong can happen, so…

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! Maybe the artist or the art itself. This Konig Gallery immersive art installation has attached 10,000 “I Hope” letters from around the world. So, what is your hope? My hope? Is for you to “Be Brave” about service. With the constant change “Alotta wrong can happen”. So, be brave and check around to make sure your new strategies, streamlined channels exceeds what your customer needs.

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Pivot like the Argents did, but don’t diminish great service with all this change!

Art teaches us! If we just stop long enough to think about service. Lawrence and Ann Argent changed up the color to blue from sandstone but kept the main bear concept the same. What a great change! Do the same. Change whatever you need to do BUT make sure to KEEP your commitment to great service – it just has to be there as the foundation. You might be going all virtual, or touchless, or starting new products, but make sure there are still far-reaching ways you can WOW your customers. Just like the sandstone color would have been bland, don’t automate so much that your service is bland too!

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Experience the art of critical thinking.

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