01. Balanced experience at Furrie Consulting (from large, to medium to owning)
- Over 14 years at American Express (Call Center, Strategy, Project Management)
- Over 7 years at Medium Sized Start-ups (Strategy & Account Management)
- Over 15 years business ownership (national, CEO directly involved in all functions)
- Mystery Shopping technology and program expert
- Customer experience and critical thinking expertise
02. Keep moving forward!
Innovation – As you stay ahead, we can help you think about our innovation from all angles.
Connected Customer Strategy – With years of experience in customer feedback, let us work with your team to make sure that all of your customer strategies are connected.
Critical thinking – Make sure your team is thinking critically everywhere in the company.
Manage – We can manage details to make sure revenue goals are met.
Move forward with your plans!
03. Why Furrie Consulting?
Our experience in both customer experience and CEO level management can effectively help you move your innovations forward!
We’re ready!
Check out our blog!
Mutu’s “I am speaking, are you listening?” Well, are you?
SLOW DOWN! Reflect on the art & on your customer service!
What did you say? When the San Francisco Legion of Honor Museum reopened during Covid, they had intermingled Wangechi Mutu’s exhibit “I am speaking, are you listening?” with the very traditional art work. It was a phenomenal! And, the title alone seems to be so relevant now with service.
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Customers now think critically too! Factor that in!
Slow down! Art teaches us to think critically about service and overall!
Isn’t this perfect? Mother Nature in action! We keep trying to rein in all the ever-changing business factors. And guess what, so do our customers! The future will require us to think critically (creatively and broadly) and as of right now, customers are having to do that very same thing. “Can I get my customer service issue fixed or am I wasting my time? What can I substitute when I can’t find something (day care, urgent care, a flexible part time jobs, brown gravy, strawberry jam, a shower curtain liner, etc..)
Experience the art of critical thinking!