Think forward….. Don’t look back!
Customer Experience, Innovation and
Management All Balanced
Then, Manage Details Constantly!
– Experts in
– connected customer
– general management
& mystery shopping
– entrepreneurship &
01. Balanced experience at Furrie Consulting (from large, to medium to owning)
- Over 14 years at American Express (Call Center, Strategy, Project Management)
- Over 7 years at Medium Sized Start-ups (Strategy & Account Management)
- Over 15 years business ownership (national, CEO directly involved in all functions)
- Mystery Shopping technology and program expert
- Customer experience and critical thinking expertise
02. Keep moving forward!
Innovation – As you stay ahead, we can help you think about our innovation from all angles.
Connected Customer Strategy – With years of experience in customer feedback, let us work with your team to make sure that all of your customer strategies are connected.
Critical thinking – Make sure your team is thinking critically everywhere in the company.
Manage – We can manage details to make sure revenue goals are met.
Move forward with your plans!
03. Why Furrie Consulting?
Our experience in both customer experience and CEO level management can effectively help you move your innovations forward!
Check out our blog!
Your Team Cannot Do What They Cannot See
Can they see it – your service, good or bad?
Yes, every employee. Or, have you isolated the responsibility of service to only the front line staff? The actual “experience” might be created by multiple members at the corporate office (the many layers of effecting service).
What are your layers that make up an exceptional customer experience? Everyone can SEE them better if they are part of everyone’s goals.read more
Create A Friendly Human Species With Your Team!
We’ve created a bit of a rude human species. My 81 year old neighbor had a severe rattle in her car. The dealer scheduled her 3 weeks out not even knowing if the car was safe for her to drive. A nearby Honest One then tested it for close to 2 hours yesterday, advised her not to drive it, to go the dealer and insist on help since it was an issue only they could fix. Honest One never charged her.read more
Experience the art of critical thinking!