01. Balanced experience at Furrie Consulting (from large, to medium to owning)
- Over 14 years at American Express (Call Center, Strategy, Project Management)
- Over 7 years at Medium Sized Start-ups (Strategy & Account Management)
- Over 15 years business ownership (national, CEO directly involved in all functions)
- Mystery Shopping technology and program expert
- Customer experience and critical thinking expertise
02. Keep moving forward!
Innovation – As you stay ahead, we can help you think about our innovation from all angles.
Connected Customer Strategy – With years of experience in customer feedback, let us work with your team to make sure that all of your customer strategies are connected.
Critical thinking – Make sure your team is thinking critically everywhere in the company.
Manage – We can manage details to make sure revenue goals are met.
Move forward with your plans!
03. Why Furrie Consulting?
Our experience in both customer experience and CEO level management can effectively help you move your innovations forward!
We’re ready!
Check out our blog!
Can your team articulate what great service is? Twist phase 2!
Stop – Reflect on service and this art!
Companies will survive that think critically, not just thinking on the surface.. When I think back on my super great oil change mentioned in my last article, here are 3 more details that made it so great!.. she spoke to me immediately after getting off the phone, she smiled when no one else did – the others never smiled – not once, she stopped, looked up and listened.
Can your team articulate what great service is? Twist it up!
Stop! Reflect on service and this art!
I had my oil changed yesterday and every second of the experience was super positive…she happy to see me, energetic, checked in the back to make sure it wasn’t going to be too long, offered to back it out of the bay when leaving…never in a hurried annoyed way but as if she really wanted to be there! It was awesome!
Experience the art of critical thinking!